New Ceramics!

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FAQs

Product Information

We try our best to ship items as fast as we can. Please allow 4-7 days production time for your order to ship out, average shipping times are 15-21days. Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us.

We offer a 100 % money back guarantee, if the productis defective or damaged. We give you 30 days to send it back to us for a fullrefund. You must ship it back at your own expense, once we have received theproduct we will refund the full amount of your original purchase. PleaseInclude all a name and order number on the returned parcels.Please note: If you your package is on the way, you must wait for it to arriveand return it before receiving a refund.

You are able to cancel your order with no penalty! Youmust cancel your order before it ships. If the item is already sent please useour easy return system to get a full refund.

Shipping times vary as we do ship worldwide fromdifferent fulfillment centers based on your location. The average shipping timeis 15-25 business days.

General Queries

Absolutely! We are here to help you make your home beautiful! Please send us an email to karl.alveoland@gmail.com and we will be happy to assist you in any way we can. We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.

 

Please contact us by visiting our contact page. will gladly be able to assist you with any questions relating to Orders, Order Modifications, Shipping, Returns, & Cancellations.

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